:root {
  color-scheme: light;
  --bg: #ffffff;
  --bg-soft: #f5f7f9;
  --bg-card: #ffffff;
  --border: #e6e9ec;
  --border-strong: #d5d8dc;
  --text: #333333;
  --text-soft: #535c69;
  --text-mute: #828b95;
  --primary: #2fc6f6;
  --primary-hover: #1eb4e3;
  --high: #4cb02b;
  --high-bg: #e3f5d9;
  --mid: #b06f00;
  --mid-bg: #fff3d6;
  --low: #d93030;
  --low-bg: #fde4e1;
  --shadow: 0 1px 2px rgba(0,0,0,0.04);
  --shadow-md: 0 4px 12px rgba(0,0,0,0.08);
}

* { box-sizing: border-box; }
html, body { min-height: 600px; }
body {
  font-family: 'Open Sans', -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-size: 14px;
  line-height: 1.5;
}
.container { padding: 20px; max-width: 1400px; margin: 0 auto; }
h1 { margin: 0 0 4px; font-size: 22px; color: var(--text); font-weight: 600; }
h2 { margin: 24px 0 12px; font-size: 16px; color: var(--text-soft); font-weight: 600; }
h3 { margin: 0; font-size: 14px; font-weight: 600; }
.lead-info { font-size: 13px; margin-bottom: 16px; color: var(--text-mute); }
.controls { display: flex; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; align-items: center; }
.muted { color: var(--text-mute); font-size: 13px; }

button, .btn {
  padding: 7px 14px;
  border-radius: 4px;
  border: none;
  cursor: pointer;
  font-weight: 500;
  font-family: inherit;
  font-size: 13px;
  background: var(--primary);
  color: white;
  transition: background 0.15s;
}
button:hover, .btn:hover { background: var(--primary-hover); }
.btn-ghost {
  background: transparent;
  border: 1px solid var(--border-strong);
  color: var(--text-soft);
}
.btn-ghost:hover { border-color: var(--primary); color: var(--primary); background: transparent; }

input[type="text"], input[type="number"], input[type="date"], select {
  padding: 7px 10px;
  border-radius: 4px;
  border: 1px solid var(--border-strong);
  background: white;
  font-family: inherit;
  font-size: 13px;
  color: var(--text);
  min-width: 140px;
}
input:focus, select:focus { outline: none; border-color: var(--primary); }
label { font-size: 12px; color: var(--text-mute); display: block; margin-bottom: 4px; }
.field { display: flex; flex-direction: column; }

.message { margin-top: 10px; font-size: 13px; display: none; }
.message.error { color: var(--low); }
.message.success { color: var(--high); }

/* Tab navigation */
.tabs {
  display: flex;
  gap: 4px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 20px;
  padding-bottom: 0;
}
.tab {
  padding: 10px 16px;
  cursor: pointer;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-soft);
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  background: transparent;
  border-radius: 0;
}
.tab:hover { color: var(--primary); background: transparent; }
.tab.active {
  color: var(--primary);
  border-bottom-color: var(--primary);
  font-weight: 600;
}
.tab-panel { display: none; }
.tab-panel.active { display: block; }

/* KPI cards */
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 12px; margin-bottom: 24px; }
.card {
  background: var(--bg-card);
  border-radius: 8px;
  padding: 18px 20px;
  border: 1px solid var(--border);
  box-shadow: var(--shadow);
}
.card .kpi-label { font-size: 12px; color: var(--text-mute); text-transform: uppercase; letter-spacing: 0.5px; font-weight: 600; margin: 0 0 8px; }
.card .kpi-value { font-size: 28px; color: var(--text); font-weight: 700; line-height: 1.1; }
.card .kpi-sub { font-size: 12px; color: var(--text-mute); margin-top: 4px; }

/* Generic table */
table { width: 100%; border-collapse: collapse; margin-bottom: 16px; background: white; }
th, td {
  border-bottom: 1px solid var(--border);
  padding: 8px 10px;
  font-size: 13px;
  text-align: left;
  vertical-align: top;
}
th { background: var(--bg-soft); font-weight: 600; color: var(--text-soft); border-bottom: 2px solid var(--border); }
tr.clickable { cursor: pointer; }
tr.clickable:hover td { background: #f0f7ff; }
tbody tr:hover td { background: var(--bg-soft); }
.num { text-align: right; font-variant-numeric: tabular-nums; }

/* Two-column layout */
.two-columns { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 16px; }
.list-title { font-weight: 600; margin-bottom: 8px; color: var(--text-soft); }
ul { list-style: none; padding: 0; margin: 0; }
ul li { margin-bottom: 6px; line-height: 1.5; color: var(--text); }

/* Score chip */
.score-chip {
  display: inline-block;
  min-width: 64px;
  padding: 4px 10px;
  border-radius: 12px;
  font-weight: 600;
  text-align: center;
  background: #eef0f2;
  color: var(--text-soft);
  font-size: 12px;
}
.score-chip.high { background: var(--high-bg); color: var(--high); }
.score-chip.mid  { background: var(--mid-bg);  color: var(--mid); }
.score-chip.low  { background: var(--low-bg);  color: var(--low); }

/* Heatmap */
.heatmap-wrap { overflow-x: auto; }
.heatmap {
  border-collapse: separate;
  border-spacing: 0;
  min-width: 700px;
}
.heatmap th, .heatmap td {
  padding: 6px 8px;
  text-align: center;
  font-size: 12px;
  border: 1px solid var(--border);
}
.heatmap th {
  position: sticky;
  top: 0;
  z-index: 2;
  background: var(--bg-soft);
  white-space: nowrap;
}
.heatmap th.mgr-col, .heatmap td.mgr-col {
  text-align: left;
  position: sticky;
  left: 0;
  background: white;
  z-index: 1;
  font-weight: 500;
  white-space: nowrap;
}
.heatmap td.mgr-col { background: white; }
.heatmap thead th.mgr-col { background: var(--bg-soft); z-index: 3; }
.heat-cell {
  font-weight: 600;
  color: white;
  cursor: default;
}

/* Call card (used in deal tab + search + manager profile) */
.call-card {
  background: var(--bg-card);
  border-radius: 8px;
  padding: 16px;
  margin-bottom: 12px;
  border: 1px solid var(--border);
  box-shadow: var(--shadow);
}
.call-summary {
  display: grid;
  grid-template-columns: minmax(200px, 1fr) auto;
  gap: 16px;
  font-size: 13px;
  color: var(--text-soft);
}
.summary-info { display: flex; flex-direction: column; gap: 4px; }
.summary-info small { color: var(--text-mute); font-size: 12px; }
.summary-info > div:first-child strong { color: var(--text); font-size: 14px; }
.summary-controls { display: flex; flex-direction: column; align-items: flex-end; gap: 8px; }

.summary-audio { grid-column: 1 / -1; margin-top: 10px; }
.audio-placeholder {
  padding: 10px;
  border: 1px dashed var(--border-strong);
  border-radius: 4px;
  text-align: center;
  font-size: 12px;
  color: var(--text-mute);
}
audio { width: 100%; }

.toggle-btn {
  background: transparent;
  border: 1px solid var(--border-strong);
  color: var(--text-soft);
  padding: 5px 12px;
  border-radius: 4px;
  font-size: 12px;
}
.toggle-btn:hover { border-color: var(--primary); color: var(--primary); background: transparent; }

.call-details { margin-top: 16px; }
.call-details.collapsed { display: none; }
.block-title { margin: 12px 0 6px; font-weight: 600; color: var(--text-soft); font-size: 13px; }
.block-title.first { margin-top: 0; }

.evaluation-table th,
.evaluation-table td { border-bottom: 1px solid var(--border); padding: 6px 8px; vertical-align: top; }
.evaluation-table th { background: var(--bg-soft); color: var(--text-soft); }

pre.transcript {
  white-space: pre-wrap;
  background: var(--bg-soft);
  border: 1px solid var(--border);
  border-radius: 4px;
  padding: 12px;
  font-size: 12px;
  line-height: 1.5;
  margin-top: 6px;
  color: var(--text);
  font-family: 'Open Sans', Arial, sans-serif;
}

.bullets { padding-left: 20px; }
.bullets li { list-style: disc; margin-bottom: 4px; color: var(--text); }

/* Manager profile */
.profile-grid { display: grid; grid-template-columns: minmax(260px, 1fr) 2fr; gap: 16px; align-items: flex-start; }
.profile-side .card { margin-bottom: 12px; }
.weak-strong { display: grid; grid-template-columns: 1fr; gap: 8px; }
.weak-strong .item {
  display: flex;
  justify-content: space-between;
  padding: 6px 10px;
  background: var(--bg-soft);
  border-radius: 4px;
  font-size: 13px;
}
.weak-strong .item.weak { background: var(--low-bg); color: var(--low); }
.weak-strong .item.strong { background: var(--high-bg); color: var(--high); }

.crumbs { font-size: 13px; color: var(--text-mute); margin-bottom: 12px; }
.crumbs a { color: var(--primary); cursor: pointer; }

/* Search */
.search-bar { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 10px; padding: 16px; background: var(--bg-soft); border-radius: 8px; margin-bottom: 16px; align-items: flex-end; }
.search-bar .field-wide { grid-column: span 2; }
.search-bar .btn-wide { align-self: flex-end; height: 32px; }
.search-result-count { color: var(--text-mute); font-size: 13px; margin-bottom: 8px; }

@media (max-width: 720px) {
  .call-summary { grid-template-columns: 1fr; }
  .summary-controls { align-items: flex-start; }
  .profile-grid { grid-template-columns: 1fr; }
}